Privacy policy

1. Who We Are

Crown Gates is a UK based manufacturer and supplier of bespoke steel gates, automation systems, installation services, and maintenance services.
We act as the Data Controller for the personal information you provide to us.

2. What Personal Data We Collect

We may collect the following information:

2.1 Information you provide directly

• Name
  
• Address
  
• Email address
  
• Phone number
  
• Delivery address
  
• Installation details
  
• Measurements and site information
  
• Payment information (processed securely by our payment provider)

2.2 Information collected automatically

When you visit our website, we may collect:

• IP address
  
• Browser type
  
• Device information
  
• Cookie data (see section 10)

2.3 Information from third parties

• Couriers (delivery updates)
  
• Installers (installation notes)
  
• Automation suppliers (warranty registration)

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your order
  
• Deliver goods to your address
  
• Arrange installation or servicing
  
• Provide aftercare and warranty support
  
• Respond to enquiries
  
• Improve our products and services
  
• Maintain safety records for automated gates
  
• Meet legal and regulatory obligations

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to fulfil your order or provide a quote
  
• Legitimate interest – to improve our services and prevent fraud
  
• Legal obligation – safety compliance for automated gates
  
• Consent – for marketing communications (only if you opt in)

5. Sharing Your Data

We may share your data with:

• Delivery couriers
  
• Approved installers
  
• Automation manufacturers (for warranty registration)
  
• Payment processors
  
• IT and website service providers
  
• Legal or regulatory authorities (only when required)

We only share the minimum information necessary.

6. How Long We Keep Your Data

We retain your data only for as long as necessary:

• Order records: 7 years (legal requirement)
  
• Installation and automation safety records: 10 years
  
• Warranty information: for the duration of your warranty
  
• Marketing data: until you unsubscribe

After this period, your data is securely deleted.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
  
• Correct inaccurate information
  
• Request deletion (“right to be forgotten”)
  
• Restrict processing
  
• Object to processing
  
• Request data portability
  
• Withdraw consent at any time (for marketing)

To exercise any of these rights, email: sales@crowngates.co.uk

We will respond within 30 days.

8. How We Protect Your Data

We use appropriate technical and organisational measures to protect your data, including:

• Encrypted systems
  
• Secure servers
  
• Restricted access
  
• Staff training
  
• Regular security reviews

However, no online system is 100% secure, and we cannot guarantee absolute protection.

9. Marketing Communications

We will only send marketing emails if you have explicitly opted in.

You can unsubscribe at any time by clicking the link in our emails or contacting us at sales@crowngates.co.uk.

10. Cookies

Our website uses cookies to:

• Improve site performance
  
• Analyse visitor behaviour
  
• Remember your preferences

You can control cookies through your browser settings. For more information, see our Cookie Policy.

11. Third Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.